Best Western Plus Indore

We, four of us stayed in your hotel Best Western Plus Indore from 15.4.23 to 18.04.23 i.e. 3 days booking online paying Rs 23520/ including tax having King Bed Non-Smoking Superior Room no’s 316 & 312. Also paid Rs 5036/ for food and breakfast. We were extremely disappointed with the service we received at your hotel. The room was far below standards and the staff was unhelpful and the food was terrible. I would not recommend this hotel to anyone. We had hoped to enjoy our stay at your hotel, but instead we were left totally frustrated and disappointed. The wait staff were unprofessional and did not seem to care about their jobs. We called your reception to find out whether breakfast was included in the room and was told yes. We only then had buffet breakfast for two days and then suddenly the staff calls us up and says we have to pay for breakfast. This was cheating and thoroughly disappointing behaviour. There was no room number checking at the hall entry for eligible boarders for breakfast either as standard procedure anywhere in the world. Your hotel staff are not trained to handle this. We requested them to consider but they denied and we paid. Listed below are the services you denied and failed to deliver even after several verbal complaints to your various staff Heavy sound of constant repair and renovation work went on outside the room and passage during our stay causing major disturbance even at night. Work not stopped even after complaint. Unsatisfactory room service – very very slow. Had to remind twice after request. Wi-Fi connection does not work – they kept on saying we are refreshing but never worked TV Connection does not work – no channels could be seen Room bell out of order – never got rectified during our stay Mini fridge not available – taken out for reason not known. Could not use in such summer heat Low quality spongy bouncy soft foam bed worst for spine alignment causing severe back pain. Suffered waist and leg pains in absence of coir mattress with soft padding. Unthinkable. Behavioural issues with the hotel staffs. Attitude issues taking own time to register and deliver. Bad food on a la carte order – absolutely spicy, oily and tasteless food served. Does not conform to hotel standard claimed and money taken. This hotel looks good from far but it is far from good. You have built a machinery to cheat customers as they are meant to pay online in advance and then you don’t listen and address any complaint during our stay. We will take this to appropriate authority so that other customers are not duped throughout. We also expect you to address these issues and be fair to customers for the trust they have on the industry. Subrata Ghose Chaudhuri Sanjay Kumar Basu

This hotel needs to redeem it's glory back. It was a nightmare and complete disaster. I have stayed in best western in US and they were fine,but indore was pathetic stay. Please try redeeming your glory back

We had a very bad experience. Loud music didn't let us sleep which was bng on till midnight flaunting compliances. Despite many complaints, hotel team could not check this. Highly disappointing stay. May never stay again.

Hotel rooms are very clean and spacious. The food was very delicious. Room service was also very good. The location of the hotel is very good, it is near Vijay Nagar where you can get all types of restaurants and pubs. Overall we enjoyed our stay at the hotel

Housekeeping guy was not maintaining hygiene. I've seen they are using bathroom water for cleaning drinking glass and wipe off with bath towels When I had asked he said sir yaha to aise he hota ... I mean seriously I was surprised and never used the glass of water again for drinking . Rest food was good Little more improvement required in food taste. Food - 3/5 Staff - 3.5/5 Housekeeping Guy - 1/5 Room service - 2/5 Hotel 3/5 Location - 4/5

The floor was sold for a marriage function and they were making such a noise through DJ and shouting till midnight 12:00 AM that I could not sleep properly. Called reception to fix this. Did not happen. Finally I had to get out of my bed in the midnight and reach reception and stay there for 15 minutes before any action could be taken by hotel staff and management.